Privacy Policy

1. 1. Information We Collect

We collect information in several ways depending on how you interact with our Service:

Account Information

When you create an account or join our waitlist, we collect your email address, name (if provided), and any referral codes you use. If you subscribe to a paid plan, we collect payment information through our secure payment processor (we do not store full credit card numbers).

Usage Data

We automatically collect certain information about how you use our Service, including: device information (browser type, operating system, device identifiers), log data (IP address, access times, pages viewed), feature usage patterns and preferences, error reports and performance data.

Browser Extension Data

Our browser extension is designed with privacy as a core principle. The extension processes web page content locally on your device to understand and execute your automation tasks. We do NOT collect or transmit the content of web pages you visit, your browsing history, passwords or sensitive form data, or personal information from websites you interact with. The extension only communicates with our servers to: verify your subscription status, receive AI model responses for task planning, and send anonymous, aggregated usage analytics (which can be disabled).

Cookies and Similar Technologies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, analyze Service usage, and improve our Service. You can control cookies through your browser settings, though disabling certain cookies may affect Service functionality.

2. 2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your subscription
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Communicate with you about products, services, and events (with your consent)

3. 3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, such as: cloud hosting providers (for data storage and processing), payment processors (for subscription billing), analytics providers (for Service improvement), email service providers (for communications). These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests by public authorities (e.g., a court order or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

No Sale of Personal Information

We do not sell your personal information to third parties. We do not share your personal information with advertisers or ad networks.

4. 4. Data Security

We implement industry-standard security measures to protect your personal information, including: encryption of data in transit (TLS/SSL) and at rest, regular security assessments and penetration testing, access controls and authentication mechanisms, employee security training and confidentiality agreements, incident response procedures. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining appropriate safeguards.

5. 5. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy. Specifically: Account information is retained while your account is active and for a reasonable period afterward for legal and business purposes. Usage data is typically retained for 24 months for analytics purposes. You can request deletion of your data at any time (see Your Rights section below). When we delete your data, it will be removed from our active systems, though some information may persist in backups for a limited period.

6. 6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request that we limit how we use your data
• Objection: Object to our processing of your information in certain circumstances

To exercise any of these rights, please contact us at privacy@banus.ai. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

7. 7. Children's Privacy

Our Service is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@banus.ai, and we will take steps to delete such information.

8. 8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. When we transfer data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by relevant authorities, to ensure your information remains protected.

9. 9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.